Ecobank Nigeria has been named the Best Retail Bank in Nigeria by Asian Banker, at the Middle East and Africa Regional 2020 virtual Awards ceremony.The event attracted thought leaders and decision makers across continents of the world. Emmanuel Daniel, Chairman, The Asian Banker, said the annual awards are designed to identify emerging best practices in retail financial services, technology implementation and innovation. The annual awards also identifies implementation goals and challenges from which other financial institutions and technology companies could learn.
While congratulating the winners of the prestigious awards in the various categories on Thursday, he stated that the process for selection was rigorous, transparent and conducted with the highest level of integrity.
Specifically, the organisers said Ecobank was selected as the Best Retail Bank in Nigeria for its deployment of digital solutions to meet the needs of its customers even during the covid-19 pandemic lockdown, adding that the bank also enhanced its customer experience through culture transformation across the various touch points.
“Ecobank encouraged its customers to avoid non-essential contact in achieving their banking needs by utilizing digital solutions to access their account, make contactless payments, transfer funds and carryout other banking transactions from the comfort of their home and offices without visiting the bank. The winning bank enhanced its customer experience through culture transformation across all Ecobank Affiliates,” a statement by Ecobank Nigeria said on Friday.
The statement quoted Mr. Patrick Akinwuntan, Managing Director, Ecobank Nigeria, as saying that the award was a worthy recognition of Ecobank’s digital transformation landmark initiatives targeted at providing tailored solutions to payments and collections.
“We are pleased to be recognised as ‘Best Retail Bank of The Year’ in Nigeria. This confirms the strength of our brand in innovative banking products and digital solutions to deliver services to our teeming customers across the various segments,” he said.
He disclosed that the bank provided uninterrupted services to its customers during the covid-19 pandemic lockdown through its 24/7 digital self-service solutions via Ecobank Mobile App, Ecobank Online, EcobankPay, Ecobank OmniPlus, Omni Lite and the RapidTransfer App.
He thanked the Asian Banker Award Team for creating an opportunity to celebrate innovative ideas by members of the banking community, assuring that Ecobank will continue to deploy its robust digital platforms and enhance customer experience at every touch point.